Privacy Policy

Privacy Policy

Effective Date: 1/1/25
Malpelo Pools Ltd
Website: https://www.malpelopools.co.uk

At Malpelo Pools, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, or purchase our products or services.

  1. Who We Are

Malpelo Pools Ltd is a UK-based company specialising in the sale and installation of Endless Pools for fitness, rehabilitation, and wellbeing. Our registered business address is:

The Hollies, Greaves Lane, Threapwood, Malpas Cheshire SY14 7AR

If you have any questions about this policy, you can contact us at:
Email: showroom@malpelopools.co.uk
Phone: 01244 455 211

  1. What Personal Data We Collect

We may collect and process the following personal information:

  • Your name
  • Email address
  • Phone number
  • Postal address
  • Enquiry details
  • Purchase and installation history
  • IP address and browser information (via cookies)
  1. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide quotes
  • Manage orders and schedule installations
  • Deliver after-sales support and customer service
  • Improve our website and marketing efforts
  • Comply with legal obligations

We will never sell your data and we will only share it with trusted third parties where necessary (e.g. installers, service partners, or IT providers) to fulfil our services.

  1. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Your consent (e.g. when you sign up for a quote or newsletter)
  • Contractual necessity (e.g. when you purchase a pool)
  • Our legitimate interests (e.g. improving services or responding to enquiries)
  • Legal obligations (e.g. tax records)
  1. Cookies and Tracking

Our website uses cookies to improve your experience and to collect anonymous usage statistics. You can control cookie settings through your browser.

  1. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at showroom@malpelopools.co.uk

  1. Data Storage and Security

We store your data securely and only for as long as necessary to fulfil the purposes above. We use appropriate technical and organisational measures to protect your data.

  1. Third-Party Links

Our website may include links to other websites. We are not responsible for their privacy practices. Please read their policies before providing personal information.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

  1. Complaints

If you’re unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/